The lead funnel has been the cheat sheet for sales and marketing worldwide. First, let’s define a lead funnel. A lead funnel is a process of turning a potential customer into a paying customer. It typically includes several stages: awareness, interest, consideration, and conversion. A lead funnel is the process through which a potential customer becomes aware of a product, expresses interest in the product, and then moves through the funnel to become a customer from a supposed customer. That’s the short definition of a lead funnel. The lead funnel is a linear process that might develop cracks or leaks along the way, and your customers might slip through those leaks. A lead funnel is broken if potential customers fall out at any of these stages, meaning they are not progressing to the next stage and ultimately not becoming paying customers. The broken or leaky lead funnel might cost you some excellent opportunities. Let’s look at why you might be losing customers: 

Lack Of Lead Nurturing

One common cause of a broken lead funnel is the lack of effective lead nurturing. Lead nurturing is building a relationship with potential customers over time. You can keep potential customers engaged and interested in your products or services by providing valuable content and relevant information. With effective lead nurturing, potential customers may gain interest and stay in the funnel.

Bad Website Design

Poor website design is another common cause of a broken lead funnel. Your website is often the first point of contact potential customers have with your business. If your website is challenging to navigate or needs to provide clear calls to action, it can be difficult for potential customers to progress through the funnel.

Lack Of Targeting

A lack of targeting can also cause a broken lead funnel. If you are not targeting the right audience, your marketing efforts will be less effective, and potential customers May not be interested in your products or services. By targeting the right audience, You can ensure that your message reaches the right people and that they are more likely to progress through the funnel.

What’s A Broken Lead Funnel Costing You?

The costs of a broken lead funnel can be high: 
  • If potential customers drop out at the awareness stage, they might be aware of your products or services. 
  • If they drop out at the interest stage, they might not be interested.
  • If they drop out at the consideration stage, they are interested in your products or services but still decide whether or not to purchase.
  • If they drop out at the conversion stage, they are ready to purchase but cannot do so. 

Lost Sales Opportunities

A broken lead funnel can result in missed sales opportunities as potential customers slip through the cracks. Improperly nurtured leads may not be ready to purchase, and businesses can miss out on potential sales. Non-conversion can result in a significant loss of revenue over time, especially for businesses that rely on a high sales volume. Recommended Read: Grow Your Sales Leads Exponentially

Reduced Revenue

In addition to lost sales opportunities, a broken lead funnel can result in reduced revenue. Businesses that do not have a proper lead funnel in place may be unable to convert leads into paying customers. Businesses that rely on a steady revenue stream to support their operations might face a significant blow. 

Decreased Customer Satisfaction

A broken lead funnel can also decrease customer satisfaction. When leads are not properly nurtured and managed, they may become frustrated and give up on the sales process. Your business might get negative reviews, decreased customer loyalty, and a decline in repeat business.

Fixing A Broken Lead Funnel

Businesses must first identify the root cause of the problem, analyze data, talk to sales and marketing teams, and conduct customer surveys. They can then implement solutions to improve the lead funnel, such as optimizing their marketing and sales processes, improving lead nurturing, and use lead scoring to prioritize leads. Businesses must identify the root cause and implement solutions to improve the lead funnel. A broken lead funnel can significantly impact businesses, leading to – 
  • Lost sales opportunities, 
  • Reduced revenue, and 
  • Decreased customer satisfaction. 


Businesses can convert leads into paying customers and achieve long-term success. By effectively nurturing leads, designing an effective website, and targeting the right audience, you can ensure potential customers progress through the funnel and become paying customers. Keep track of your lead funnel and fix any leaks or breaks as soon as possible to maximize your revenue.
We Think North
We Think North

This piece was collaboratively written by multiple members of the We Think North team, bringing you perspectives from across the branding, marketing, content and tech verticals.